Tuesday, August 12, 2008

Owning your error.

I got this screen today when I tried to access some information in Google Finance.

I love the fact that they owned the error. Right up there at the top, it's not just an error, it's a Google Error.

Now, perhaps that wasn't intentional. But that's the way I read it, and I like it. If you tell someone you'll provide something, and you can't, fess up. It'll work out better for you in the long run.

I wish more companies operated this way.




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